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Stakeholder
We recognize the importance of our stakeholders, which include employees, shareholders, customers, suppliers, communities, and government authorities. We are committed to building transparent, honest, and trust-based relationships, ensuring that their needs and expectations are fully considered. We engage in regular dialogue with various stakeholders, actively listening to and responding to their opinions and suggestions, and integrating their feedback into the Company’s decisions and strategies. We believe that close collaboration with stakeholders is the cornerstone of sustainable business development. By promoting responsible business practices, we not only achieve our own growth but also create value for society. Our goal is to achieve win-win outcomes, foster long-term partnerships, and maintain competitiveness in a dynamic market environment.
Stakeholder Management Objectives
1. Fully understand the sustainability concerns of stakeholders and continuously improve the Company's responsibilities and performance in environmental, social, and corporate governance (ESG) aspects
2. Establish effective communication and grievance channels between the Company and stakeholders to fulfill sustainable development and safeguard stakeholder rights.
3. Demonstrate the Company's commitment and integrity, earn stakeholders' trust, and enhance the Company's reputation
Stakeholder Identification Process
Foxwell Power identifies its key stakeholders through internal discussions across departments, with reference to the AA1000 Stakeholder Engagement Standards (SES) issued by Accountability. Stakeholders are evaluated based on five dimensions: influence, level of concern, responsibility, dependency, and diverse perspectives. Based on these criteria, the Company has identified seven priority stakeholder groups for sustainability engagement: employees, customers, suppliers and contractors, industry associations, non-profit organizations and local communities, shareholders/investors and the parent company, and government agencies.
Stakeholders' Concerns and Communication Channels
Types of StakeholdersSignificanceIssues of ConcernCommunication Channels and Frequency
EmployeesFoxwell Power values employees as key assets, fostering a safe, respectful workplace with compensation and benefits beyond legal standards.
  1. Occupational health and safety
  2. Employee training and evaluation
  1. Departmental meeting (occasional)
  2. Labor-management meeting(quarterly)
  3. Education and training (occasional)
  4. Performance interview (semiannual)
  5. Opinion box / E-bulletin
  6. Employee complaint email
  7. Staff Welfare Committee (occasional)
  8. • Company monthly catch-up (occasional)
  9. Personnel Office dedicated email (occasional)
  10. Recruitment website 104 (occasional)
CustomersFoxwell Power (FWP) delivers comprehensive sustainable energy solutions, offering top-quality service, listening to customers, and supporting their net-zero journey for continued growth.
  1. Service quality and customer rights and interests
  2. Sustainable energy product and service development
  1. Customer phone call/email (daily/occasional)
  2. Customer satisfaction survey (project-based)
  3. Customer visit (occasional)
  4. Customer meeting (occasional)
  5. Customer audit (occasional)
  6. Service email box([email protected])
  7. Corporate social media website (occasional)
  8. Official website free service hotline (occasional)
  9. Customer phone call/email (daily/at least once a month)
  10. Customer audit (monthly consumption tracking and estimation)
Suppliers and ContractorsFoxwell Power (FWP) partners with 100+ suppliers to fulfill social responsibility and build a sustainable, socially responsible value chain.
  1. Sustainable supply chain
  2. Occupational health and safety
  1. Phone call/email (occasional)
  2. Supplier inspection/visit (occasional)
  3. Phone call/ email (daily/at least once a month)
  4. Supplier audit (monthly consumption tracking and estimation)
Industry AssociationsFoxwell Power engages in industry associations, promoting compliance, risk management, and governance to advance sector development.
  1. Business performance
  2. Risk management
  3. Board operation
  1. Taiwan Renewable Energy Association meeting (occasional)
  2. Taiwan Energy Service Association (ESCO) meeting (occasional)
  3. Phone call/email (occasional)
  4. Official letter correspondence (occasional)
  5. Association meeting participation (occasional)
NGOs and Local CommunitiesFoxwell Power values input from nonprofits and communities, promoting green electricity while safeguarding ecosystems to co-create a net-zero future.
  1. Service quality and customer rights and interests
  1. Market Observation Post System (MOPS) announcement (occasional)
  2. Participation or co-organization of community and social welfare events (occasional)
  3. Energy service annual/monthly report (occasional)
  4. Social media (Facebook, Instagram, YouTube)
Shareholders/Investors and Parent CompanyFoxwell Power values shareholder and parent company support, striving to maximize value and generate sustainable profits.
  1. Business performance
  2. Risk management
  3. Sustainable energy product and service development
  4. Board operation
  1. Shareholders' meeting (annual)
  2. Shareholder phone call/mail
  3. • Information released on the Market Observation Post System (MOPS) and Foxwell Power official website (occasional)
  4. Investor relations and shareholder service email box ([email protected])
  5. Company monthly meeting (occasional)
  6. Investor conference (occasional)
  7. Official website in Chinese and English
Government AgenciesFoxwell Power engages in two-way communication with government agencies, ensuring ethical operations aligned with the latest laws and regulations.
  1. Risk management
  2. Board operation
  3. Occupational health and safety
  1. Market Observation Post System (MOPS) announcement (occasional)
  2. Official letter correspondence (occasional)
  3. Participation in advocacy meeting and seminar (occasional) (meeting with Taiwan Power Company renewable energy certificate orientation, green marketplace)
  4. Compliance with relevant statistical survey (occasional)
  5. Energy service annual/monthly report (occasional)
  6. Phone call/email (occasional)
Foxwell Power Social Media
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